Smart TV app login not recognized after update — complete solution

[SteveLogin]

Hi everyone! Starting this thread to discuss the topic and hear from others with similar experiences. Happy to answer questions and share more details if needed.

 

[HaroldBuffer]

This is a known issue with the November update. Here's what worked for me.

 

[GaryStream]

Smart Hub reset (Samsung) or LG Account reset fixed it for most people.

 

[RonaldFix]

How do you do a Smart Hub reset without affecting other apps?

 

[MaryLogin]

Samsung: Settings > Support > Self Diagnosis > Reset Smart Hub. It resets Samsung account apps only.

 

[GaryStream]

But does Smart Hub reset affect my Netflix and other app logins?

 

[Moderator_Max]

Is there a more targeted fix that only affects the streaming app login?

 

[SupportAlex]

On Samsung: Apps > [App] > Delete > Reinstall. Quicker than Smart Hub reset.

 

[TV_Tim]

Yes it will reset those too. That's the downside.

 

[sarah_tech]

Delete and reinstall worked! Login is recognized now.

 

[SteveLogin]

The November update changed the token format. All existing tokens were invalidated.

 

[WalterApps]

Developer should have given warning before this change. Poor communication.

 

[BettyStream]

At least the fix is straightforward once you know it.

 

[AdminSarah]

Added to the FAQ thread. This came up 15 times this week.

 

[sarah_tech]

Thank you. Three hours of frustration solved in 5 minutes.