MAG showing wrong EPG time — how to sync correctly

[TomBuffer]

Starting this thread to share my experience and hear from others in the community. Happy to discuss in detail.

 

[STBsupport]

My EPG on MAG shows programs 2 hours off from actual broadcast times.

 

[chris_tv]

Time offset is a common MAG issue. It's usually a timezone setting problem.

 

[Moderator_Max]

Where do I set the timezone on MAG?

 

[chris_tv]

Settings > System Settings > Time Zone. Set to your correct timezone.

 

[CarlaStream]

Also check the Time Format setting — 12-hour vs 24-hour affects some EPG displays.

 

[SupportAlex]

Then it might be the portal's EPG data providing times in a different timezone.

 

[BoxKing88]

I had the timezone set correctly but still had an offset.

 

[AnnaTV]

Some providers provide EPG in UTC and expect the client (MAG) to convert.

 

[AlexDigital]

Ask your provider what timezone their EPG data is in and adjust accordingly.

 

[chris_tv]

My provider said their EPG is in UTC. I set MAG to UTC+0 and all times are wrong by definition.

 

[JenStream]

If provider EPG is UTC, set your MAG timezone to match where you are, not UTC.

 

[LindaForum]

Wait — if EPG is in UTC and MAG converts, shouldn't setting local time fix it?

 

[PortalPete]

It should. Unless there's a portal-level timezone override.

 

[StreamKing]

Found it — portal had a separate timezone setting that was overriding MAG's system setting.

 

[jake_m]

Resolved! Portal timezone was set to Eastern US time. Changed to my local timezone and it's perfect.