App update caused login to fail — account not recognized

[WalterApps]

Hi everyone! Starting this thread to discuss the topic and hear from others with similar experiences. Happy to answer questions and share more details if needed.

 

[jake_m]

This happened to me after the October update. Very frustrating.

 

[BrianFix]

Is it saying wrong password or account doesn't exist?

 

[PatriciaHD]

It says account not recognized even though I have an account.

 

[rachel_r]

Try the password reset flow. Sometimes the update triggers a security reset.

 

[DianaTV]

Password reset email not arriving.

 

[JosephHD]

Check your spam folder. Reset emails often land there.

 

[sarah_tech]

Found it in spam! Resetting now.

 

[Moderator_Max]

The update changed the login endpoint. Old session cookies became invalid.

 

[SuzieQ_Tech]

After reset, make sure to update your saved password in your browser/password manager.

 

[PatriciaHD]

Old session cookies — that explains why logging out and back in fixed it for some people.

 

[JenStream]

App developers: please communicate when updates reset auth sessions. This causes so much confusion.

 

[DonaldTV]

Agreed. A simple in-app notification would have prevented dozens of support requests.

 

[PaulHD]

Login works after password reset. Thanks everyone!

 

[ScottTV]

Marking as solved. Password reset is the fix for this update.