MAG firmware update broke my setup — how to rollback

TomBuffer

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Joined

Sep 2, 2014

Messages

54

• Jun 22, 2017

• #1

Opening this discussion to share what I've learned and hear from others with similar experiences.

 

SuzieQ_Tech

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Joined

Nov 20, 2016

Messages

44

• Jun 23, 2017

• #2

My MAG auto-updated firmware and now the portal won't connect.

 

BufferBuster

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Joined

May 2, 2016

Messages

53

• Jun 24, 2017

• #3

Firmware updates on MAG can change how portals are handled. Rollback is possible.

 

SupportAlex

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Feb 10, 2011

Messages

1

• Jun 24, 2017

• #3

Where do I find older firmware versions?

 

STBsupport

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Aug 27, 2011

Messages

1,256

• Jun 24, 2017

• #4

The official Infomir website has firmware archives for all MAG models.

 

StreamKing

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May 19, 2014

Messages

43

• Jun 26, 2017

• #5

Go to infomir.eu — that's the official manufacturer site for MAG boxes.

 

Moderator_Max

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Jan 2, 2010

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2

• Jun 26, 2017

• #5

How do I flash older firmware?

 

BoxKing88

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Mar 1, 2014

Messages

486

• Jun 25, 2017

• #6

Download the correct firmware for your exact model number, put it on a USB drive, boot to update mode.

 

AdminSarah

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Jan 22, 2010

Messages

2

• Jun 27, 2017

• #6

Update mode on MAG: hold the Menu button while powering on. Device enters update mode.

 

AppWizard

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Jun 17, 2017

Messages

47

• Jun 28, 2017

• #7

Once in update mode, insert USB with firmware. Device should detect and offer to install.

 

chris_tv

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Joined

Feb 25, 2012

Messages

57

• Jun 26, 2017

• #8

Always get firmware from the official Infomir site only. Third-party firmware is risky.

 

DaveStreamer

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May 5, 2011

Messages

53

• Jul 3, 2017

• #9

Important: after rollback, disable auto-update to prevent the same issue recurring.

 

TVboxPro

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Oct 12, 2015

Messages

1,610

• Jul 2, 2017

• #10

Auto-update is enabled by default. Disable it in System Settings > Update.

 

DaveStreamer

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May 5, 2011

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53

• Jun 27, 2017

• #11

I do manual updates on my schedule, after checking community reports about the version.

 

PatriciaHD

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Mar 28, 2017

Messages

64

• Jul 6, 2017

• #12

Smart approach. Community reports on forum sites like this often catch firmware issues quickly.

 

jake_m

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Joined

Mar 3, 2010

Messages

63

• Jul 1, 2017

• #13

Successfully rolled back. Portal connects again. Auto-update is now disabled.